Candidate Help

Answers to your most frequently asked questions can be found in this candidate help area. You will also find information on available training courses, a Covid-19 update and details on how to obtain a DBS certificate.

How do I register with The Staff Directory?

You can register with us by completing our Candidate Registration Form or alternatively by emailing your documents to us at office@thestaffdirectory.com

All candidates wishing to register must have a minimum of 3 years of relevant experience within Private Staff, Superyacht, or PA roles.

Candidates will require the following documentation:

  • valid passport
  • driving licence (if applicable)
  • a minimum of 2 verifiable references
  • up to date CV (Word format preferred)
  • valid Enhanced DBS Check (childcare candidates)
  • valid Paediatric First Aid certificate (childcare candidates)
  • smart candidate photograph & copies of any relevant qualifications
  • Chefs must also provide a copy of their portfolio/food images

The agency can arrange a DBS Check for any candidate wishing to register. A DBS certificate is typically processed and issued within 7 days.

Are my ID documents handled safely?

Information on how we handle your sensitive data is available by viewing our Privacy Policy. You will also find our ICO registration number as we are a registered organisation of the Information Commissioners Office.

Can the agency issue a DBS certificate?

The Staff Directory asks that all registered childcare candidates hold a valid Enhanced DBS certificate.

We have partnered with a DBS provider who will process Basic and Enhanced DBS Checks for our candidates. Enhanced DBS certificates are now only issued to individuals working with vulnerable groups, therefore only those applying for childcare positions will be permitted to apply for an Enhanced DBS. A DBS certificate will typically be issued within 7 days.

Will the agency negotiate any job offers on my behalf?

Yes, we will represent you right the way through the recruitment process. This also includes supporting you throughout your probationary period once you have been placed in a role.

Any conversations covering salary negotiations, hours of work, start date, etc will be handled by the agency once we have discussed your expectations with you.

Am I required to register with the agency in person?

It’s not always possible to represent yourself in person, particularly when you are based overseas. Our general protocol is that any candidate based within 2 hours of London should attend a face to face registration interview.

Travel Information: Registration interviews are held in Chelsea. The nearest tube stations are Sloane Square or South Kensington (district & circle lines). For those travelling into London, the nearest overground station is London Victoria. Parking in the area is expensive, so we would advise you to take public transport where possible.

Coronavirus update: To limit candidates’ use of public transport, all registration interviews will be conducted virtually via video call until the Official UK Covid Alert Level is reduced by the Government to Level 1.

I’m currently in a job, how do I attend a client interview if I’m working?

It can be very difficult to arrange a client interview whilst you are still in a job. For some private household positions, your interview host may be happy to meet you before or after your working day. Some may even be happy to meet you in the evening or on a weekend. This tends to be the case for Nanny positions where the client would like to see you engage with their children as part of the interview process.

For Corporate/Exec Assistant positions, it can be a little more difficult, although some hosts may be prepared to come in early or stay late in order to meet with you.

Will I need to do a trial before I am offered a job?

A client can occasionally request that you complete a short trial before offering you a position. Typically trials are only necessary for housekeeping and childcare positions. The agency caps the length of trials at a maximum duration of 2 weeks.

My Passport has expired, can I still register?

You must hold a valid and in-date passport to ensure your registration with us remains active. Please remember to email a copy of any renewed ID documents as soon as they are issued.

Do I need references?

Recruitment industry regulations are enforced by the Employment Agencies Standards Inspectorate (EAS). To ensure we adhere to these rules, we stipulate that a minimum of 2 references are provided as part of your registration. Once they have been verified, notes will be added to your file on our database.

We will only get in touch with each reference contact once, so please be reassured that they will not be continually pestered unnecessarily. It goes without saying that any reference for a current role will not be checked until you have a job offer available to you. Confidentially and discretion is at the forefront of our approach and we will contact you before reaching out to any of your references.

Will the client pay my tax?

We recommend that all household staff payroll is processed using a payroll service such as www.stafftax.co.uk or www.nannytax.co.uk.

In cases of corporate staff such as Executive Assistant’s, you will be employed via the organisation itself.

Only self-employed candidates are responsible for their own tax returns. Our preferred accountancy firm for self-employed candidates is The Accountancy Partnership.

If I am offered a job, will I get a contract?

Contracts are not issued by The Staff Directory as we are an introductory service only, however an offer letter stating all standard details including salary, place of work and start date will be issued to you by the agency.

It is the employer’s responsibility to provide a contract of employment where applicable.

I don’t have the right to work in the UK, can I still register?

All candidates must have existing rights to work within the UK. Unfortunately, we cannot assist with working visa applications or sponsor our candidates.

Will my employer pay the utility bills if I am provided with live-in accommodation?

It is usually the case that an employer will pay standard utilities as a minimum. These would include council tax and energy bills. Occasionally they will also cover a phone line and internet services.

Am I entitled to statutory annual leave?

The minimum entitlement of statutory annual leave for individuals working in a full-time position is 28 days (5.6 weeks) 20 days plus public holidays (8). Employers can choose to offer more than the minimum statutory annual leave entitlement.

Holiday entitlement for persons working in a part-time position should be calculated on a pro-rata basis. You must be employed in a permanent position, working part-time hours (not applicable for the self-employed).

Do I have to work my notice period if my role is terminated?

Please check your contract to establish the length of your notice period in the event your role is terminated.

A typical notice period will be 1 week or 1 month, however, it can be as long as 3 months. Some employers will expect you to work your notice period and others will not.

Is there a fee to register?

There is no fee to register with us.

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Request a Callback

Get in touch

To discuss your staff enquiry, please call us on 0203 669 7726. Alternatively, please complete the client enquiry form below.







The information you submit here will only be used to process and support your application. You can learn more about how we protect and process any personal data you share with us in our Privacy Statement.

X

Request a Callback

Get in touch

To discuss your staff enquiry, please call us on 0203 669 7726. Alternatively, please complete the client enquiry form below.







The information you submit here will only be used to process and support your application. You can learn more about how we protect and process any personal data you share with us in our Privacy Statement.

X

Request a Callback

Get in touch

To discuss your staff enquiry, please call us on 0203 669 7726. Alternatively, please complete the client enquiry form below.







The information you submit here will only be used to process and support your application. You can learn more about how we protect and process any personal data you share with us in our Privacy Statement.

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The information you submit here will only be used to send you are New Job Alerts emails and you can unsubscribe at any time. Learn more about how we protect and process any personal data you share with us in our Privacy Statement.

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